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Frequently Asked Questions
GET THE FACTS - LEARN HOW TO REGISTER YOUR DOG OR CAT
Scan the tag and we’ll guide you step by step. Be sure to have your chip number handy.
Once your tag is linked, scan it again to preview what others will see. Add any important details about your pet, such as medical conditions, medications, allergies, impairments, or temperament. You can also include personal reminder notes for vet appointments or medication refills. It’s your pet, so enter whatever information matters most to you Log in to choose which details, if any, you’d like to keep private.
Need to update your information? Simply scan the tag and log in.
If you are already registered, simply login and add your pet’s tag code to the profile.
Still need help? Call us 800-434-2843
If you do not activate the chip, no one knows who you are or how
to contact you!
A shelter will read the microchip number, but no owner information
is attached. Your pet is at risk of being adopted or being euthanized if an owner cannot be
found!


If someone finds your lost pet, there’s a good chance they’ll take him or her to a local shelter. That can mean lost time, added stress for your pet, and potential fees when you go to reclaim them.
Setting up a SafePlace helps prevent all of that. If we’re unable to reach you, your designated SafePlace gives us a trusted backup option.
Once you’re a member, log in and go to Emergency Contacts. Add your contact and designate them as a “Safe Place.” Neighbors, nearby friends, or family members make the best choices. If your pet is found, we’ll provide the finder with the location of your nearest Safe Place. Your pet can be safely dropped off there, avoiding the shelter entirely.
You can update or change your Safe Places at any time.
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Now you can train your pet from anywhere, at anytime. Just
log in to your Member Dashboard, choose the video you need and train away!! Free to
members and updated frequently so training can be fun.
Simple. Any type, any brand. Our Registry is universal! You do not even need to know the brand name. You can even move pets from other registries here – so all of your pets can be managed in one place.
If your pet is ever missing you can launch a free
SearchALERT Just call or log in to your account. A SearchALERT is a nationwide notification placed on
your pet’s microchip with this logo – ![]()
The chip is flagged in our database AND in the national tracking system.
The scanner sends a quick radio signal to the chip. The pet feels nothing. When the chip number appears in the scanner window, the shelter or veterinarian will then contact us to find the registered owner connected to the microchip number.
$26.95 is our one time fee. No gimmicks, no hidden fees, no
renewal fees. And Lost Pet Alerts are always FREE. Yes, our
SearchALERT feature is included. (We don’t think you should pay extra when
your pet is lost!) Update your info at any time, too, at no charge. You will be protected by
two nationally recognized databases. For life. No more fees. Ever.
New! Our new ChipChecker allows anyone who finds your lost pet
to reach you instantly. Check it out here.
Your privacy is protected, too.
Call us immediately if your pet is
lost OR log in to your web account.
Go to Pet Alert, choose Edit. Enter the date the pet went missing and the location.
Move the pin for the most accurate location. A SearchALERT is immediately shown in our database and posted on the national system. When your pet is found, we will let you know – fast!
There is no charge to keep your contact info updated and secure. Simply log in to your member account and make changes. Update your SafePlaces, too!
Yes. Additional Contacts can be provided and changed at any time. You may also add Emergency Contacts in case we can’t reach you or your contacts. Note: If your pet is found and we cannot reach you, your alternate contacts will be called.
No. No renewal fees.No annual fees. Your registration is maintained with full Member Benefits for as long as you own the pet.
Yes. All information you provide to us is protected by our published Privacy Policy. View and read our entire Privacy Policy.
Most countries require that a pet be microchipped in order to
enter that country. The chip number must be 15-digits long and is referred to as an ISO chip
(it meets the specifications of the International Standards Organization.)
You can order that chip here in our Store and
have your vet install it.
> NEED THE DETAILS BY COUNTRY? The
USDA has it all for you HERE.
Questions? Call ~
800-434-2843.
Any microchipped pet can be registered here! Even if you are already registered elsewhere, move all of your pets here and stop paying annual fees or extra charges.
Save time and money! Pay only the initial
registration set up fee, and never anything more. SearchALERTs are free. Info changes are
free. No more renewal fees.
Best of all…All of your pets will be in your web account together!
Manage them with a click!
The fastest way to handle this is in your dashboard. Select the pet and scroll down to Other Actions. You may transfer or remove the pet from your account.
Fast and simple!
Note:
The new owner will be required to start over with their own private registration and fee. They will then have their own Member Account.
If you need help, call us 800-434-2843.
You will be quickly enrolled in our nationwide database and have
an immediate listing in the National Pet Microchip Lookup Tool.
You will
also be given a Member Account and Web Dashboard:
• Print your certificate
• Download your Mobile Member
Card
• Launch a SearchALERT
• Post a picture, shop and more!
Yes. Call 800-434-2843
Great! If the owner has registered the chip, get ready for a happy reunion!
You will need the microchip number which can be obtained via a scanner used at a vet office or shelter. The chip could be registered with one of many companies. Start by entering the chip number into the Pet Microchip Lookuphttps://www.aaha.org/petmicrochiplookup. This search engine will tell you which company the chip is registered with. Call the company for owner information. If it’s registered with BuddyID®, click our logo for owner information.
Yes! We are currently integrated with several software platforms. If you don't see BuddyID® as an option in your software, call us so we can set it up! 800-434-2843
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